FAQ
Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Standard shipping takes 10-15 business days, free on every order. We ship to addresses in Israel and the United States. Shipping is included in the product price and is not added at checkout.
Where do you ship from?
Orders are dispatched within 1-3 business days and shipped directly to your address, with tracking and no shipping cost.
Do you provide tracking?
Yes. You will receive a tracking number via email once your order ships.
Do I need to pay customs or import duties?
For orders to the United States - no.
For orders to Israel, the parcel arrives from abroad and is treated as a personal import. A parcel whose product value does not exceed 75 USD is exempt from import taxes. Above that threshold, 18% VAT and in some cases customs duty apply, and they are paid by the recipient.
The exemption is calculated per shipment, so an order of more than one item may cross the threshold even when each item on its own is below it. Full details are in our shipping policy.
Returns & Refunds
What is your return policy?
We offer 14-day returns from the date you receive the item, in line with Israeli consumer law. Items must be unused and in original packaging. Full details, including cancellation fees and return shipping cost, are in our Refund Policy.
How do I return an item?
Email support@omniflint.com with your order number. We will provide return instructions.
When will I receive my refund?
Refunds are processed within 5-10 business days after we receive the returned item.
Products
Are your products covered by warranty?
We do not offer a separate product warranty, but you are covered by our 14-day returns policy. If your item arrives damaged or defective, contact us as soon as possible at support@omniflint.com for a replacement or refund at no cost. Your rights under Israeli consumer law are not limited by any period stated here. See our Refund Policy.
Are the materials genuine?
Yes. Product specifications listed on each product page reflect the actual materials used.
Orders
Can I change or cancel my order?
Orders can be modified or canceled within 12 hours of purchase. After that, the order enters fulfillment and cannot be changed.
I never received my order confirmation. What do I do?
Check your spam folder. If you still cannot find it, email support@omniflint.com with your order number and the email address you used at checkout.
Still have a question? Email us at support@omniflint.com.